Enjoy free standard delivery on orders over $99.

We offer free tracked shipping on orders over $99 and prices include all duties and taxes so there are no nasty surprises. This includes the 10% universal import duty and reciprocal tariffs, announced on the 2nd April 2025<div style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><dl itemprop="mainEntity"><dd itemprop="acceptedAnswer"><div itemprop="text">We will email you once we have despatched your order you will be able to track it via the <a href="http://www.trackmail.co.uk/">tracking portal</a>. You should receive your parcel within 7-16 days.<ul><li>Free shipping for standard parcels over $99</li><li>$15 for standard parcels below $99</li><li>$99 for bikes and bulky items</li></ul>Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.</div><dl itemprop="mainEntity"><dt itemprop="name">Import and Customs Charges</dt><dd itemprop="acceptedAnswer"><div itemprop="text">We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable). This includes the 10% universal import duty and reciprocal tariffs, announced on the 2nd April 2025</div></dd></dl></dd></dl></div>

How much does shipping cost?

All duties and import charges are covered by Alpkit on product of UK origin. This includes the 10% universal import duty and reciprocal tariffs, announced on the 11th April 2025. For all non UK made products, customers who wish to proceed with a purc

All duties and import charges are covered by Alpkit on product of UK origin. This includes the 10% universal import duty and reciprocal tariffs, announced on the 11th April 2025. For all non UK made products, customers who wish to proceed with a purchase can contact us directly via email at support@alpkit.com to obtain a delivered price, inclusive of all applicable tariffs.

Do I need to pay additional customs or duties charges?

Yes! We offer free tracked shipping to Canada on all parcels over £105. We will email you once we have despatched your order and you will be able to track it via the tracking portal.

Yes! We offer free tracked shipping to Canada on all parcels over &#xA3;105 and you should receive your parcel within 7-16 days.&#xA0;Please visit our <a href="https://alpkit.com">international site</a> for payments in $CAD.

Do you ship to Canada?

Yes. Standard delivery to US addresses is FREE, over $99.  This is a 7-16 day service.

Yes. Standard delivery to US addresses is FREE, over $99.&#xA0; This is a 7-16 day service.

Do you offer free shipping?

Click on the arrow above to open up the contact form

Alpkit US Support Center

SHIPPING & DELIVERIES

How long will it take to receive my order?

How do I track my order?

I haven't received my order, what should I do?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

There is something wrong with my order, what should I do?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

What is the Sonder 28 day ride guarantee?

What is the Accident Replacement Scheme?

How do I make a complaint?

What payment options do you offer?

What is Alpkit's warranty policy?

What is the Alpine Bond?

When will you be back in stock?

Can you deduct VAT from my order?

ORDERING & PAYMENT

What is your return policy?

Can I exchange an item for something else?

How soon will I get my refund?

What items are not eligible for return?

How do I make a return?

How long does it take to process a return?

How do I make a warranty claim?

RETURNS & EXCHANGES

Can you repair products?

Can I get a spare part for my product?

What are Repair Stations?

WARRANTY & REPAIRS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

How do I unsubscribe from email?

When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

MEMBER REWARDS