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Alpkit US Support Center

<p>Please allow 7 to 10 days from receipt of a return for us to process it and issue your refund. You will receive an email confirmation once we have processed it.</p>

It usually takes 2 or 3 days for a return to arrive back with us once you have sent it. Please allow 7 to 10 days from receipt of a return for us to process it and issue your refund.

How soon will I get my refund?

RETURNS & EXCHANGES

How long will it take to receive my order?

How do I track my order?

I haven't received my order, what should I do?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

There is something wrong with my order, what should I do?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

What is the Sonder 28 day ride guarantee?

What is the Accident Replacement Scheme?

How do I make a complaint?

What payment options do you offer?

What is Alpkit's warranty policy?

What is the Alpine Bond?

When will you be back in stock?

Can you deduct VAT from my order?

ORDERING & PAYMENT

How much does shipping cost?

Do I need to pay additional customs or duties charges?

Do you ship to Canada?

Do you offer free shipping?

SHIPPING & DELIVERIES

What is your return policy?

Can I exchange an item for something else?

What items are not eligible for return?

How do I make a return?

How long does it take to process a return?

How do I make a warranty claim?

Can you repair products?

Can I get a spare part for my product?

What are Repair Stations?

WARRANTY & REPAIRS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

How do I unsubscribe from email?

When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

MEMBER REWARDS

How soon will I get my refund?Updated 2 months ago